You can delete everything yourself from Settings in seconds, disconnect Instagram only, or email us. We remove your personal data within 30 days.
1. How to delete your data
You have the right to request deletion of all personal data we hold about you. There are three ways to do it.
Option 1 — Delete from Settings (recommended)
- Sign in to your Clariturn account
- Go to Settings
- Scroll to "Danger zone"
- Click "Delete my account" and confirm
This schedules deletion of all your data — your profile, connected Instagram data, audit reports, content plans, and notifications.
Option 2 — Disconnect Instagram only
To revoke Instagram access without deleting your account:
- Go to Settings → Connected Instagram account
- Click "Disconnect Instagram" and confirm
You can also revoke access directly in Instagram: Settings → Apps and Websites → Active → Remove Clariturn. When you remove Clariturn there, Instagram notifies us automatically and we disconnect the account and delete the data we obtained through the Instagram API — no further action needed on your part.
Option 3 — Email request
If you cannot access your account, email privacy@clariturn.com with the subject "Data Deletion Request" and include:
- The email address associated with your account
- Your Instagram username (if connected)
2. What gets deleted
- Your account profile (name, email) and hashed password
- Two-factor authentication secrets and recovery codes
- Connected Instagram account information and the encrypted access token
- All cached Instagram performance data retrieved through the API
- Audit reports, recommendations, content plans, and snapshots
- Notifications and security-log entries tied to your account
3. Processing timeline
- Immediate: account access is disabled and the Instagram connection is revoked.
- Within 30 days: personal data is permanently deleted from our systems and backups.
- Confirmation: you receive an email once deletion is complete.
4. What we may retain
In limited cases we may be legally required to keep certain records (for example billing records for tax purposes, or records needed for legal proceedings). Such data is kept only as long as legally required and used for no other purpose.
Anonymized and aggregated statistics that cannot be linked back to you (see Privacy Policy §6) are not personal data and may be retained.
5. Questions
Contact privacy@clariturn.com for any question about your data. The data controller is Jakub Kotrba (IČO 19425601), Tigridova 1618, 250 82 Úvaly, Czech Republic — see the Privacy Policy for full details.